Meet Frank Wiener, Head of Customer Service - Hann. Münden

Name: Frank Wiener

Location: Hann. Münden

Current Position: Head of Customer Service

How long have you been with the company? 18 years

What does your typical day involve? Every day is different and that makes this job so exciting and varied.  It involves supporting and leading our customer service team, a lot of pricing tasks, strategy meetings, supporting and advising the KAM’s, reviewing contracts, assisting the planning and logistics departments, working on improving processes, performing various tasks at group level, audits… or just being a good listener.

What do you like best about your job? Having a great team and a professional and visionary management.

How did you get started in this industry? I started as a customer service representative at Pechiney in Germany.

What are your favorite sports or pastimes? Everything related to the mountains. Hiking, mountain biking, skiing, paragliding… and tennis.

Do you have a favorite sports team that you root for? Bayern Munich and the German national soccer team.

What would people be surprised to know about you? My wife and I have been sponsoring and coaching a refugee family with 5 kids for 2 years now. We think this will at least allow the kids to fully integrate into the German society.

What is your favorite band, movie, or book? I like a series like Game of Thrones or Narcos. As far as music goes, I’m open. I listen to most genres although I never got into heavy metal.

What was your favourite holiday/vacation? I’ve seen many countries and all were special and inspiring.  If I had to make a choice I would choose mountains first, beaches second, and city trips third.

What's the best career advice you've ever received? I can't remember but I can give some "Expect always the unexpected" or "Never, ever cook fish in the office microwave"